Operation of the Internet Hotline

The operation of interfaces allowing the reporting of detrimental or illegal online content is a tried and tested practice worldwide. These interfaces are often operated by public authorities (such as the media authority in Australia) or civil organisations. The National Media and Infocommunications Authority launched its Internet Hotline service in September 2011, allowing the reporting of the following illegal and harmful content:

  • Content distributed without permission: abuse of images, video recordings or other personal data
  • Paedophilia
  • Online harassment
  • Racism, xenophobia
  • Sites portraying violence
  • Content offering or aimed at promoting narcotics
  • Content inciting acts of terrorism, promoting or contributing to terrorism
  • Data phishing sites, content infected with viruses, spyware or worms
  • Other detrimental or dangerous content for minors


What content does the Internet Hotline not examine?

It is important to stress that it is not the Internet Hotline's role to examine any online media content, such as online press, on-demand or other types of media content. If a report is filed on any infringing media content, the Media Council of the National Media and Infocommunications Authority proceeds in the matter.

The method of handling reports

Once a report is filed, we call on the operator (content provider) of the presumably illegal website or the server to delete the contested content. Article 7 of Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society Services provides the legal basis for the deletion, pursuant to which the service provider (content provider) shall be liable for any infringement and damage caused by making available unlawful information. Pursuant to Article 10, the service provider shall not be liable for the damage caused by the content of information stored by it if it does not have actual knowledge of unlawful activity related to the information and is not aware of the fact that the information infringes the right or legitimate interest of any party, and upon obtaining such knowledge or awareness of the infringing nature of the information, it acts expeditiously to remove or to disable access to the information.

In this structure, the Internet Hotline acts as a player who notifies the content provider or, if it cannot be reached, the service provider of the infringing information, thereby calling its attention to its liability if it does not remove the information. In its calls, the Internet Hotline also generally cites the violation by the uploading party of the civil law contract concluded between the latter and the service provider, as such contracts usually prohibit the uploading of unlawful information to servers.

In case of content hosted on foreign servers, we also notify the hotline of the relevant country. If the illegal content may contribute to the perpetration or preparation of a crime, we also notify the police.

In case of content that is harmful or dangerous to minors, but is not illegal, we call on the operator of the website or the server to clearly indicate on the website that it may be detrimental to minors.

It is important to stress that it is not the Internet Hotline's role to examine any online media content, such as online press, on-demand or other types of media content. If a report is filed on any infringing media content, the Media Council of the National Media and Infocommunications Authority proceeds in the matter.

The activity of the Internet Hotline is not an authority procedure, but an activity undertaken by the National Media and Infocommunications Authority in the name of corporate social responsibility. Lacking statutory powers, the Internet Hotline and its operator, the National Media and Infocommunications Authority cannot require the deletion of any content or the inclusion of a warning of content detrimental to minors. The Internet Hotline may only request the removal of the contested content by citing that it infringes legislation: the operator of the website or the server generally removes the content or post warnings of their detrimental nature to minors. The Internet Hotline therefore does not perform any activities that anyone in possession of some technical know-how would not be capable of.

Taking into consideration the above, the procedure of the Internet Hotline shall not be subject to the provisions of Act CXL of 2004 on the General Rules of Public Administrative Procedures and Services, Act CIV of 2010 on the Freedom of the Press and the Fundamental Rules on Media Content, and of Act CLXXXV of 2010 on Media Services and Mass Media.

Please note that SPAM can be reported using this NMHH form (in Hungarian), and further information on SPAM is available here (Hungarian content). The Internet Hotline does not deal with unsolicited advertising. Online copyright infringements cannot be reported to the Internet Hotline.

If you file a report, please provide your name and e-mail to receive notification of the outcome. In this case, we use your personal data in line with Act CXII of 2011 on Informational Self-Determination and Freedom of Information, and you may request their deletion, correction or information on their handling at any time. In this regard, see also our data protection declaration.

For more information on this issue, please read the FAQ.