Frequently Asked Questions

What is the purpose of the Internet Hotline?

The Internet Hotline can be used to report illegal content, or content that may be detrimental or dangerous to minors. The following categories can be reported: paedophile content; abuse of images and videos, or other personal data; online harassment; portrayal of violence.

How long has the Internet Hotline been operating?

The National Media and Infocommunications Authority took over the operation of the Internet Hotline service from the Hungarian Association of Content Industry on 22 September 2011; the latter had been operating the site since 2005. The service is thus not a new one, and has been around in Hungary for several years, similarly to many countries worldwide that offer such a service, operated by civil or state bodies.

What qualifies as illegal content, or as content dangerous or detrimental to minors?

Illegal content is any content that infringes effective legislation, in particular the Criminal Code and the Civil Code. The most common forms of illegal online content are online harassment or abuse of images or personal data belonging to others, such as their unlawful publication. Content dangerous or detrimental to minors includes all content that may trigger fear or repulsion in minors, or negatively affect their intellectual or moral development.

How can the Internet Hotline help?

The Internet Hotline does not perform any activities that anyone is not capable of in possession of some technical know-how. The Internet Hotline merely provides assistance and performs the steps that any citizen or Internet user is otherwise capable of.

What about the legal background of the Internet Hotline?

The activity of the Internet Hotline is not an authority procedure, but an activity undertaken by the National Media and Infocommunications Authority in the name of corporate social responsibility. Lacking statutory powers, the Internet Hotline and its operator, the National Media and Infocommunications Authority cannot require the deletion of any content or the inclusion of a warning of content detrimental to minors. The Internet Hotline may only request the removal of the contested content by citing that it infringes legislation: the operator of the website or the server generally removes the content or post warnings of their detrimental nature to minors. The Internet Hotline therefore does not perform any activities that anyone in possession of some technical know-how would not be capable of.

What content does the Internet Hotline not examine?

It is important to stress that it is not the Internet Hotline's role to examine any online media content, such as online press, on-demand or other types of media content. If a report is filed on any infringing media content, the Media Council of the National Media and Infocommunications Authority proceeds in the matter.

Taking into consideration the above, the procedure of the Internet Hotline shall not be subject to the provisions of Act CXL of 2004 on the General Rules of Public Administrative Procedures and Services, Act CIV of 2010 on the Freedom of the Press and the Fundamental Rules on Media Content, and of Act CLXXXV of 2010 on Media Services and Mass Media.

Please note that SPAM, i.e. unsolicited electronic advertising can be reported using this NMHH form (in Hungarian), and further information on SPAM is available here (in Hungarian). The Internet Hotline does not deal with unsolicited advertising. Online copyright infringements cannot be reported to the Internet Hotline.

Does the Internet Hotline restrict online freedom?

As clearly stated in the above replies: no. As the actions taken by the Internet Hotline are not authority procedures, it cannot impose obligations on anyone, and can at most ask website or server operators to remove illegal content. The Internet Hotline does not take actions that any other citizen would not be capable of.

How is the data of reporting parties handled?

If you file a report, please provide your name and e-mail to receive notification of the outcome. In this case, we use your personal data in line with Act CXII of 2011 on Informational Self-Determination and Freedom of Information, and you may request their deletion, correction or information on their handling at any time. For more information, see our data protection declaration.

Will you be notified of the outcome of my report?

Yes. If you provide your contact details on the reporting form, we will notify you of the measures taken, their outcome and of any further steps available.